Amazon launches Alexa Smart Properties for hospitality in Canada

Using an Amazon Echo in their room, guests can ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa Smart Properties for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay.

Alexa will be available in French and English at Fairmont Le Manoir Richelieu. Alexa can also be used to translate a word or phrase into one of 50 supported languages. Guests can just say, for example, “Alexa, how do you translate ‘bed’ in French?” and Alexa will respond. With Alexa Smart Properties for Hospitality, hospitality providers can enable and customize a range of voice-first features based on their guests’ needs.

Alexa can also be configured by hospitality providers to allow guests to control and adjust in-room devices like lights, thermostats, blinds, and TVs to their individual preferences. Guests can also be given access to thousands of Alexa skills to listen to the radio, play games, get in a quick guided workout or meditation, play white noise to help them fall asleep, and more.

Guests’ use of Alexa in their room is optional; Echo smart speakers have a Microphone Off button that electronically disconnects the microphone. With Alexa for Hospitality, guests use Alexa without connecting their Amazon account to the Alexa-enabled device and voice recordings are not stored.

Hotels can also customize the deployment by selecting default music stations that match their brand, adding property contacts to order room service or booking a spa treatment, and more. Alexa Smart Properties for Hospitality is built to work with existing hotel technologies, reducing or eliminating the need to retrofit or upgrade existing investments, and works with a range of trusted hospitality solution providers.