CHGME 2025: Empowering hotel general managers to excel in leadership and operations

A welcoming and productive space for GMs

CHGME offers a rare opportunity for GMs to engage with peers in a setting that encourages open dialogue, shared learning, and connection. The event has been designed to foster a welcoming atmosphere where participants can exchange ideas, share experiences, and gain valuable insights from one another without the pressures that often come with owner-driven discussions.

This GM-only format allows attendees to engage deeply with the challenges and opportunities unique to their roles, creating a trusted environment where they can explore innovative solutions, learn from industry experts, and build meaningful professional relationships.

Tailored to meet the unique needs of general managers

Big Picture Conferences, the organizers behind Canada’s top hospitality events, have gone to great lengths to ensure the CHGME is a first-class experience. The agenda is carefully crafted to address the critical areas that GMs are responsible for, including:

• Labour management: Strategies to recruit, retain, and motivate teams in a challenging employment landscape.
• Stakeholder relations: Tools for managing relationships with owners, investors, and key partners.
• Evolving guest preferences: Insights into how changing customer expectations are shaping hotel operations and services.
• Capital improvement strategies: Best practices for deploying resources efficiently to enhance guest experiences and operational success.

Every element of the conference has been designed to resonate with the day-to-day realities of GMs, ensuring practical takeaways that can be implemented immediately.

Why general managers are critical to the industry

General managers are the lifeblood of the hospitality industry, steering properties towards operational excellence, team cohesion, and guest satisfaction. Their ability to lead, innovate, and adapt is pivotal to the success of a hotel. CHGME recognizes this and seeks to elevate the role of GMs by equipping them with the knowledge, tools, and connections they need to succeed.

From fostering guest loyalty to driving revenue growth, GMs shoulder immense responsibilities. CHGME acknowledges their importance and offers an environment tailored to enhance their capabilities and celebrate their contributions to the industry.

Registration is open

Spaces for this exclusive event are limited. General managers, assistant general managers, and hotel managers are encouraged to register early to secure their spot at what promises to be an impactful and career-enhancing experience.

For more details and to register, visit the official Canadian Hotel GM Exchange website.

CHGME is not just another industry event—it is a transformative gathering for hotel general managers to connect, learn, and grow. By prioritizing their unique needs and responsibilities, this event ensures GMs leave better prepared to lead their teams, elevate guest experiences, and drive success at their properties. For Canada’s hospitality leaders, CHGME is an opportunity not to be missed.