Choice Hotels completes Radisson Hotels Americas integration

The milestone comes 16 months after Choice acquired the Radisson Hotels Americas brands in August 2022.

"Completing the integration in such a short amount of time is a testament to Choice's experience and unrivaled expertise in acquiring and integrating hotel brands," says Choice Hotels President and CEO Pat Pacious. "With the Radisson Hotels Americas properties now integrated, we are well-positioned to further help reduce Choice franchisees' costs, continue to boost their profitability, and help drive their performance to the next level."

Migrating hundreds of Radisson Americas hotels onto choiceADVANTAGE and ChoiceMAX, the company's proprietary cloud-based systems, was the final step in the integration process. It followed the achievement of several major milestones ahead of schedule earlier this year. In July, less than a year since the acquisition, all of the Radisson Americas brands—including Radisson Blu, Radisson, and Country Inn & Suites—were migrated onto Choice's central reservation system, making them bookable on ChoiceHotels.com.

Before the integration was completed, the combined business began delivering significant benefits to Choice hotel owners and operators, helping drive guest acquisition costs down and profitability up, and creating tremendous value opportunities across the company's entire portfolio of brands:

Since the digital migration, total traffic, bookings, and booked revenue on ChoiceHotels.com and the mobile app all increased significantly versus what they were on the pre-migration Choice and Radisson Americas websites and apps combined. Year-over-year, from August through November:

• Total digital visits are up 4 per cent

• Total digital bookings are up 5 per cent

• Total digital booked revenue is up 3 per cent

• App-only visits are up 19 per cent

• App-only bookings are up 18 per cent

• App-only booked revenue is up 13 per cent

The legacy Radisson Americas brands have seen a 26 per cent year-over-year increase in digital bookings and a 21 per cent year-over-year increase in digital booked revenue, reducing their reliance on more costly bookings from third party channels. Digital bookings for the Country Inn & Suites brand are up 36 per cent.

Year-to-date through November, revenue per available room (RevPAR) for the legacy Radisson Americas brands is up 2.3 per cent year-over-year. RevPAR for the Radisson upscale brand is up 8.6 per cent year-over-year, with a 200 bps increase in occupancy rate and a 6.5 per cent increase average daily rate (ADR). Combining Radisson Americas with Choice also grew the total number of nationally and globally managed corporate accounts to nearly 1,000, in addition to 600 specialty accounts across government, transportation, wholesale, and more.