Hilton named 'best place to work in the world'

This recognition—the culmination of eight consecutive appearances on the “World’s Best” list, also marks the first time a hospitality company has achieved the top honour in this best-in-class program.

Since first earning a spot on this list in 2016, Hilton has continued to build its strong culture through an unwavering focus on creating a workplace that is inclusive, offers strong growth opportunities, is driven by purpose, and provides the kind of support that empowers its 460,000 team members around the world to thrive each and every day.

“Around the world at Hilton, our 460,000 team members are united by a common purpose: to fill the earth with the light and warmth of hospitality. That purpose was formed more than a century ago, when Conrad Hilton set out to change the world through travel. He built this company on the noble premise that Hilton could be a force for good in the world, and famously urged us all to think big, act big, and dream big,” says Chris Nassetta, president and CEO, Hilton. “Today’s recognition by Great Place to Work and Fortune is validation that our team members were the people he imagined in his bright vision for the future. It is their dedication, hospitality and passion for the stays they create that has made Hilton the No. 1 best place to work in the world.”

The hospitality company provides best-in-class benefits to both hourly and salaried team members, including expanded parental leave, adoption assistance and exciting travel benefits through its popular Go Hilton team member travel program. Hilton, along with the Hilton Global Foundation, also announced today that it will launch Hilton Cares—a program that will provide $500,000 in scholarships and financial assistance for both team members and members of the community passionate about building and growing careers in hospitality. Applications will open in early 2024.

Four pillars supporting a great place to work

In building a fully human experience at work, Hilton focuses on a framework of four pillars, including:

Inclusion: Hilton is committed to an equitable and welcoming workforce that represents a broad range of cultures, backgrounds, and viewpoints representative of the guests and communities it serves. Fair360 welcomed Hilton into its Hall of Fame in 2022, following the 2021 No. 1 ranking on the organization’s Top 50 Companies for Diversity list.

Wellness: As part of its Thrive at Hilton platform, Hilton proactively supports team members in caring not only for themselves, but also for those closest to them. In 2022, the company launched its industry-leading Care for All caregiving initiative, a robust platform of tools and resources to support the mental wellness and caregiving needs of team members.

Growth: Hilton prides itself in providing opportunities where team members come for a job but stay for a career. Educational opportunities include complimentary courses through Hilton University, upskilling for people leaders, debt-free education through the company’s partnership with Guild, and Lead@Hilton leadership and development programs.

Purpose: For more than a century, team members have helped fulfill Conrad Hilton’s founding vision to spread the light and warmth of hospitality throughout the world. Even during the challenges of the COVID-19 pandemic, Hilton’s team members never lost sight of that purpose and found ways to use their diverse talents to deliver exceptional guest experiences, to have a positive impact on communities and to help bring moments of joy and kindness to life through travel.

To determine the World’s Best Workplaces each year, Great Place to Work invites companies to take part in a rigorous, data-based model that quantifies the employee experience. The process includes soliciting employee feedback through surveys, collecting data about company culture and workforces and achieving certification status. From there, companies must be identified as outstanding global employers by appearing on at least five Best Workplaces lists in Asia, Europe, Latin America, Africa, North America, or Australia during 2022 or early 2023.

This recognition is a result of positive feedback directly from team members among a workforce spanning 460,000 people across 124 countries and territories. In addition to the World’s Best Workplace honour, earlier this year Hilton was named the Best Workplace for Women in the U.S. and has been recognized throughout 2023 as the No. 1 Best Workplace in multiple countries, including Argentina, Austria, China, Dominican Republic, France, India, Italy, Peru, Portugal, Switzerland and Uruguay. In total, Hilton has been recognized on more than 450 Great Place to Work lists since 2016. Read more about Great Place to Work’s Methodology here.