Chelsea Hotel, Toronto receives Tourism Employer of the Year award

The Tourism Industry Awards of Excellence are presented to organizations, businesses and individuals that represent the quality of outstanding offerings that make Ontario a world-class destination.

Chelsea Hotel Toronto has been a recognized employer in Downtown Toronto for almost 50 years (the hotel opened in 1975), currently employing over 600 hospitality professionals. Fondly known in the industry as CHELSEA U (Chelsea University), the hotel has successfully developed and groomed dozens of leaders who are now leading hospitality and tourism organizations.

Chelsea Hotel Toronto is an affiliate property of the Langham Hotels and Resorts. It is in full compliance with Langham Corporate programs that uphold a balanced and fulfilling employee experience via thoughtful initiatives that serve the guests, fellow employees, owners, the community and the environment. However, it also remains an independent brand and has put in place people programs and policies that are specific to the needs of the Chelsea employees.

The hotel embraces and celebrates the diversity of its workforce. It has over 25 nationalities, with all five generations represented — all working towards the common goal of providing the best experience to guests and delivering the best returns to its owners. Chelsea Hotel enjoys a high colleague engagement score, which emphasizes its guests are not the only ones who like to stay there. It is proud to boast that it has several colleagues still employed that started working for the Hotel in 1976 — one year after it opened. 

“The continued commitment and engagement of the employees at Chelsea Hotel, Toronto does not happen accidentally. The HR Team, with the full support of the hotel’s Executive Committee, expends an intentional and strategic effort to continue to deliver an inspiring employee experience,” says Rob Housez, general manager, Chelsea Hotel, Toronto. ​“We are proud of our admirable reputation.”