Innsights
Sukhdev Toor, Manga Hotels, and a family vision for the future
FEATURE PROFILE: Feature from the FALL 2024 ISSUE of STAY Magazine
Innsights
The SUMMER 2024 Issue of STAY Magazine is HERE
Volume 4 Issue No. 3
- IN CONVERSATION with David Marriott on Legacy, Leadership and Innovation
- The state of labour in the Canadian hotel industry by Jessica Gedge
- TECH & TRENDS: Latest advancements, changing consumer preferences, economic + environmental considerations
- ROUND-UP & LOOK AHEAD from the Hotel Association of Canada
- PIP STORY: Inside The Westin Harbour Castle, Toronto’s 50th-anniversary multi-million-dollar makeover by Jim Byers
- LGBTQ2S+ REPRESENTATION MATTERS: The Rainbow Connection and being an OUTstanding member of the hotel industry with hospitality veteran, Christopher Ashby
And more...
ON THE COVER
David Marriott, Chairman of the Board, of Marriott International, Inc.
Photographer: Stacey Newman
WELCOME TO THE SUMMER 2024 ISSUE OF STAY MAGAZINE THIS EDITION IS A VIBRANT COLLECTION OF STORIES REFLECTING A SEASON OF TRANSFORMATION AND STRATEGIC SHIFTS WITHIN THE CANADIAN HOTEL SECTOR
We kick off this issue with a captivating interview with David Marriott of Marriott International, who talks about the biggest ideas that are shaping the future of the industry. The anecdotes he shares are a window to the Marriott value propositions of guest satisfaction and operational excellence in a rapidly evolving industry landscape.
In our ongoing coverage of sustainability, the second part of our Sustainable Hotels Series delves deep into the operational practices that are setting new standards.
Technology continues to play a pivotal role in shaping the hotel experience, and our features on thermal networks and hotel industry innovations provide a comprehensive look at how advancements are enhancing efficiency and guest engagement. From AI-driven customer service enhancements to the integration of thermal networks for sustainable heating, these technologies promise to redefine hotel operations.
An enlightening piece on strategic brand partnerships illustrates the power of collaboration in elevating guest experiences and driving business success. We explore how aligning with brands can create unique value propositions and distinguish hotel offerings in a competitive market.
Our feature on the Canadian hotel industry's state of labour highlights the challenges and triumphs as hotels navigate post-pandemic recovery. We review the strategies hotels are employing to attract and retain top talent while ensuring the service excellence that guests expect.
A heartwarming story from Christopher Ashby, a veteran in the hotel marketing arena, discusses the nuanced shifts in hospitality and the increased inclusivity within the industry. Ashby’s journey underscores a broader narrative of progress and the breaking down of barriers within the sector.
Furthermore, we’re telling a PIP story about the grand 50th-anniversary makeover of Toronto’s Westin Harbour Castle, a testament to the enduring appeal and continual rejuvenation of Canada’s premier hotels.
Each article in this issue not only informs but also inspires. Whether you are a hotelier, a stakeholder in the tourism industry, or simply a devotee of travel and hospitality, as we look ahead, the landscape of the hotel industry continues to evolve.
Join us in exploring these dynamic shifts that are not just shaping Canadian hospitality but also setting trends globally.
Thank you for your continued support of STAY Magazine. Enjoy the read!
Stacey Newman
Editor-in-chief
