The hospitality robots market was valued at $295.5 million in 2020, and is estimated to reach US $3,083 million by 2030, registering a CAGR of 25.5 per cent from 2021 to 2030, according to the report "Hospitality Robots Market by Type and end user Sales Channel: Global Opportunity Analysis and Industry Forecast 2021-2030" from ResearchAndMarkets.com.
From artificial intelligence (AI) chatbots to auxiliary robots, the hotel industry is developing robots to support customer service processes. Hotel robots are used to improve the quality of guest experience. Front desk robots have simplified the booking process. Due to the impact of COVID-19 on the hotel industry, the need to avoid human-to-human contact and labour shortages makes the introduction of robots into hotels and restaurants a new urgency. In the digital age of the hotel industry, huge change will happen to the emergence of hotel industry robots in 2030.
The current crisis opens up opportunities for AI, other technological advancements, and new prospects for robotics in the travel, tourism, and hospitality industries. The emergence of artificial intelligence makes robots have social intelligence and emotional maturity. Intelligent robots can decipher emotional signals and people's reactions. One interacts with humans through artificial intelligence. These robots perform various tasks in the travel, tourism, and hotel industries such as providing security services, performing work related to housekeeping, delivery carrying luggage, and other daily tasks.
Region-wise, the market is analyzed across North America (the U.S., Canada, and Mexico), Europe (Germany, France, the UK, Italy, Spain, Russia, the Netherlands, and Rest of Europe), Asia-Pacific (Japan, China, Australia, South Korea, and Rest of Asia-Pacific), and LAMEA (Brazil, Saudi Arabia, United Arab Emirates, South Africa, and Rest of LAMEA).