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Wyndham Americas president on Canadian recovery

PARSIPPANY, N.J. — Scott LePage, Wyndham’s brand new president, Americas, reports on how Canadian hotels are faring during the current pandemic. Wyndham Hotel Group has more than 500 properties in Canada including the…

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News

Meet Jim Alderman, Radisson CEO, Americas

MINNEAPOLIS, Minn. — Jim Alderman joined Radisson Hotel Group as CEO, Americas, on March 16, just in time for the worst crisis the hotel industry has ever faced. His first official day with Radisson Hotel Group was when…

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News

Hotel Financing: Owners and Lenders during COVID‑19

At a time where all hotel owners are thinking of different and creative ways to deal with this crisis as well as the future, Steve Hedington and Salim Gulamani have some suggestions to assist in discussing your existing…

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1000 acres per guest meets social distance rules

TEMISCAMING, Que. — Tony Avramtchev, GM at Beauchêne Wilderness Lodge, a premium luxury drive-to fishing resort, has been fielding calls from affluent urbanites seeking a safe, remote setting with excellent food and…

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Intelligence

Connect with guests using email during COVID‑19

While traditional loyalty points schemes rely on physical visits and bookings to reward guests, hotels should adopt other streams and strategies to drive loyalty. The key is to keep serving guests, sensitively engaging…

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Intelligence

There won’t be a Grand Reopening

As we re-enter the realm of a post-COVID19 world, I believe we need to temper our expectations of the grand reopening of Tourism 2.0. It doesn’t mean we can’t celebrate. It just means we need to help jumpstart the world…

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News

How Niagara’s Heart of Hope campaign began

NIAGARA FALLS, Ont. — Niagara Falls was one of the first and most visible cities to promote Hearts of Hope, where hotels in the city lit up with valentines to encourage front line workers and everyone else affected by…

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News

A regional check on the impact of COVID‑19

TORONTO — Colliers and CFO easily reached their capacity of 1,000 participants in their second industry webinar held April 16 at 1:30 p.m. Moderated by Mark Kay of CFO and Robin McLuskie of Colliers, this panel included…

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PPE availability and supply chain cautions

In response to requests for supply of PPE, Jason Cheskes has spent dozens of hours examining the marketplace to provide hoteliers with up-to-date solutions for these needs. Cheskes suggests operators consider placing…

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How travel agents could help save the industry

This isn’t the first time the travel industry has suffered. Traditional travel agents have been in emergency mode many times during the last two decades or so. Frances Kiradjian of BLLA looks at how this could help our…