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Good news stories amid the pandemic

CANADA — Hotels have their windows lit up to form the shape of hearts. Easton’s Group has started Project Kindness by delivering excess food from hotels to those in need. And both Accent Inns and Amexon are among the…

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Introducing the Canadian Hotel Advisor Collective

OTTAWA — The Canadian Hotel Advisor Collective has been formed to filter, funnel and direct timely, useful information as a response to the impact of COVID-19 on our industry. CHAC was jointly formed by leading Canadian…

Greg Klassen
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Preparing for a post‑Coronavirus future

Greg Klassen of Twenty31 Consulting says we are in Phase One of a three-phase process. We don’t know when Phase One: Peak COVID-19 will end. We will soon have to rethink what our tourism industry will look like in Phase…

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Orlando offers Marriott the best of all worlds

ORLANDO, Fla. – Walt Disney World Swan and Dolphin Resort in Orlando has the best of both worlds. On the on hand, it’s at Walt Disney World; on the other, it’s a Marriott property with 333,000 square feet of meeting…

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Cambria Hotels lays groundwork for Canada

By Peter Mitham TORONTO – Canada is in line for the next wave of expansion as Cambria Hotels scales up its operations in the U.S. and begins to look abroad. “Originally launched in 2005, the momentum behind this upscale…

Pooja Mahajan Rajmohan
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PEOPLE March 24, 2020

Madone Pelan is the new general manager of the Oak Bay Beach Hotel in Oak Bay, B.C. Pelan brings more than 25 years of experience to her new role. She originally joined the Oak Bay Beach Hotel in 2015 as its sales and…

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Business continuity a critical issue for hotels

By Peter Mitham OTTAWA – Summer travellers typically kick off the summer on May 24, but in many provinces this year, public health orders will prevent them from going too far – and if they do go, they’ll have to do so…

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Canada’s hotel industry faces collapse

By Peter Mitham OTTAWA – Within 48 hours of the World Health Organization declaring the new coronavirus COVID-19 a pandemic, the collapse of Canada’s hotel industry had begun. Cancellations from both business and…

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Redesign spices up a heritage hotel

By Peter Mitham VANCOUVER – A city’s oldest buildings are among its greatest assets, giving it character and building continuity between past and present. Repurposing existing buildings also gives cities an opportunity…

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Communications tips for a pandemic

By David Eisenstadt and Carol Merry The rapid spread of the coronavirus have required that companies the world over quickly prepare communications strategies for their various stakeholder audiences, with a focus on…