TORONTO — They know the hotel more intimately than anyone. CLN looks at five people who have worked at the Chelsea Hotel for more than 20 years, and gets their perspective on guest actions and attitudes and the changes…

HUMBOLDT, Sask. — Back in the 1960s, Werner Wittke went from farming to hotel ownership in what was quite a grand entrance to the hospitality industry, trading in his farm to buy both the Windsor and Arlington Hotels in…

I centred my head in the computer camera and it measured the speed of my reactions as I dragged various images into the “yes” or “no” categories to show my travel desires.

TORONTO/MONTREAL — Colleen Keating, who recently became COO of IHG, sat with editor Colleen Isherwood to discuss Keating's Canadian connections, her familiarization tour of IHG properties, and her vision for her new…

TORONTO — Even in Canada's most authentic Thai restaurants, there are customers who simply don't like brown rice, despite its nutritional benefits. Enter RD43, a white, fluffy rice that's great for your health.

Industry veteran Don Fennerty joins Accent Inns. Radisson Hotel Group appoints Kristen Richter VP of revenue optimization. Adam Laker is the new GM of Fairmont Hotel Vancouver. Hotelbeds updates senior management team.

Given that 2018 is the Canada-China Year of Tourism, IHG is catering to business and tourist travellers from China, Canada's third largest incoming travel market. IHG has five hotel properties that are “China Ready.”

OTTAWA — The Hotel Association of Canada (HAC) is pleased to announce Alison Evans as interim president. Evans fills this appointment as Susie Grynol, president of HAC, prepares for maternity leave in August.

Hotels offering something new or different. Mugs and Flags at Chipman Hill Suites. Restored Monastery offers Regeneration Packages. Grail Springs hosts #WeAreTheChange Summer Festival.

Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even…