While no one has a crystal ball regarding future interest rates, Mark Kay says his primary focus is to work with hoteliers’ portfolio of assets, providing strategies on each asset as it enters a different life stage.

SPOKANE, Wash. — Red Lion Hotels Corporation (RLHC) has appointed Douglas L. Ludwig as its new executive vice-president, chief financial officer and treasurer, it was announced March 20.

ST. JOHN’S, NL — Alt Hotel St. John’s has named Jane Kingston as its new general manager, it was announced March 7.

ORLANDO, Fla. — Associated Luxury Hotels has named Josh Lesnick president and CEO, it was announced March 7.

BETHESDA, Md. — David Flueck has been appointed senior vice-president, loyalty at Marriott International, it was announced Feb. 28.

2016 was a record year for hotel investment in Canada with total transaction volume approaching $4.0 billion.

New equipment and technology, and improved procedures, are helping hoteliers combat pesky critters.

Customer service is dying a slow and painful death. In some cases, it stems from having lost sight of taking care of our customers in the wake of operating our day-to-day business (now there’s some irony for you).

TORONTO — Centennial College has named Michael Bertuzzi to the School of Hospitality, Tourism and Culinary Arts as its newest professor, it was announced Feb. 2.

VANCOUVER — The Westin Bayshore, Vancouver has named Martin L. Leclerc its new general manager, it was announced Feb. 9.