This isn’t the first time the travel industry has suffered. Traditional travel agents have been in emergency mode many times during the last two decades or so. Frances Kiradjian of BLLA looks at how this could help our…
Once hotels start to resume operations, they may want to rethink service delivery, notes Peter Mitham. This could mean leveraging technology to limit face-to-face interactions with guests, or reducing seat counts in…
COVID-19 brings new threats to hotels. The low average daily rates caused by the virus tend to attract high-risk guests or those looking to exploit hoteliers. To stay protected during these uncertain times, it’s crucial…
In spite of the hardships around us all, Joe Baker of Centennial College has never before seen the kinds of unity he is seeing now. Industry and government messages are crystal clear – the tourism industry is vital to…
By David Eisenstadt and Carol Merry The rapid spread of the coronavirus have required that companies the world over quickly prepare communications strategies for their various stakeholder audiences, with a focus on…
It’s no surprise that consumer eating habits continue to evolve over time. These changes are insightful for hotels and resorts in planning their food and beverage programs in particular. One demographic that frequently…
HENDERSONVILLE, Tenn. — The overall performance of Canadian hotels was more negative than positive: occupancy was down 1.3 per cent, while ADR was up 1.2 per cent and RevPAR was almost the same as in 2018, down just 0.2…
TORONTO — Expedia Group shares their predictions for 2020 and beyond, from generational and geo-economic shifts to diversity in accommodations, to redefining the airport experience. Watch out for Generation Alpha!
BELLEVUE, Wash. – A recent survey of hoteliers by Expedia found that large players were more willing to invest in technology. Smaller properties find the cost of technology is a barrier to embracing new tools.
GPS tracking helps hotel fleet managers manage vehicles and staff, protecting resources and improving dispute resolution.
