Intelligence

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Intelligence

What a first‑class design firm can do for you

VANCOUVER — Canadian Lodging News asked Judy Henderson of Inside Design what a leading design firm can do to help your renovation or new-build hotel project run smoothly. Communication and candid discussions of costs…

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Intelligence

Simmons Beautyrest seeks sustainability

TORONTO — From its pocketed coils which contain recycled steel, to wood sourced from sustainable forests, Simmons Beautyrest uses sustainable materials for its beds. CLN asked Christine Pella about the company's…

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Intelligence

Reaping benefits from back‑of‑house success

ORLANDO — Gaylord Palms has a very low employee turnover rate in a highly competitive convention market because it keeps employee quality of life top of mind and has unique employee benefits.

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Intelligence

Coast Hotels embraces Green Key initiatives

VANCOUVER — Coast Hotels had been a long-time member of Green Key Global (GKG) but the recent GKG program refresh by the Hotel Association of Canada (HAC) was a factor in the chain’s decision to put a renewed focus on…

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Intelligence

Hotel rates in Canadian cities expected to rise

AmEx GBT's annual Hotel Monitor report expects hotel rates to rise in most of Canada’s largest cities in 2020, including Ottawa (2 per cent), Vancouver (3 per cent), and Montreal and Toronto (4 per cent).

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Intelligence

A hands on approach to EMV Chip & PIN

By Oct. 14, 2020, Canadian merchants must be EMV CHIP and PIN compliant as mandated by Visa Canada, but getting there can be complex and frustrating. National Payments offers a hands on approach to guide hoteliers…

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Intelligence

Expedia looks at eye tracking, facial recognition

TORONTO — Expedia brought its portable lab to Toronto to demonstrate the technology for journalists and hoteliers. The technology helps them adjust websites to accommodate users.

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Intelligence

Xavier Icardo on Why Housekeeping Matters

Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

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Intelligence

How mobile apps can help people with disabilities

TORONTO — Persons with disabilities have driven innovative solutions to overcoming barriers throughout the course of history. Today that innovative spirit continues through the ongoing development of mobile apps.

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Intelligence

Rising insurance costs in a hardening market

Hoteliers across Canada face rising insurance costs, with some rates three times as high as last year. How can hoteliers work with insurance companies to mitigate risk and lower the cost of premiums?