TORONTO — Both Green Key and the HAC have a new corporate look, Nik Nanos has reformatted the Canadian Travel Intentions Survey and David Allison tossed the idea of generational marketing out the window, advocating…

Marriott's Convention & Resort Network has a number of historic hotels that offer meeting planners exceptional meeting and group facilities — with a past that will pique the interest of guests.

Nobody knows a clean room better than Leea Hartley, executive housekeeper at the Days Inn Victoria Uptown. When it comes to loyalty and dedication, Leea is in a league of her own, having worked at the hotel for the last…

Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer.

In marketing terms, your company's Net Promoter Score indicates your customers' willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend…

PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

TORONTO — Industry organizations ORHMA, THRC and OTEC launched a new free online training program for the hospitality industry, to help bring about change in the workplace on this timely and important issue.

PHOENIX – Best Western Hotels & Resorts today announced a new partnership with one of the world’s largest manufacturers and distributers of hospitality bath amenities, Canada-based Hunter Amenities International.

VANCOUVER — The Cottages on Salt Spring Island, which opened June 1, have the most efficient staffing solution ever, just one guest services person and housekeeping staff, says Steve Bowers of Intuitive Hospitality.

Hotels are wooing customers with a better guest experience, instant rewards, ease of use, points that never expire and partnerships with the OTAs.