In marketing terms, your company's Net Promoter Score indicates your customers' willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend…

PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

TORONTO — Industry organizations ORHMA, THRC and OTEC launched a new free online training program for the hospitality industry, to help bring about change in the workplace on this timely and important issue.

PHOENIX – Best Western Hotels & Resorts today announced a new partnership with one of the world’s largest manufacturers and distributers of hospitality bath amenities, Canada-based Hunter Amenities International.

VANCOUVER — The Cottages on Salt Spring Island, which opened June 1, have the most efficient staffing solution ever, just one guest services person and housekeeping staff, says Steve Bowers of Intuitive Hospitality.

Hotels are wooing customers with a better guest experience, instant rewards, ease of use, points that never expire and partnerships with the OTAs.

The impact of Airbnb on the hotel business is difficult to measure. Airbnb-sponsored reports suggest there is only a marginal impact on hotels, whereas lodging industry-sponsored reports suggest the opposite.

From terrorism liability, which is increasingly required by U.S.-based chains, to specific requirements for those who have shuttle services or spas, it’s important to deal with an insurance broker who knows the hotel…

China’s growth story is historic in its speed and magnitude and is set to continue its record-breaking trajectory in the long term. This makes the understanding of Chinese-Canadian hotel deals crucial in today’s…

While no one has a crystal ball regarding future interest rates, Mark Kay says his primary focus is to work with hoteliers’ portfolio of assets, providing strategies on each asset as it enters a different life stage.