2016 was a record year for hotel investment in Canada with total transaction volume approaching $4.0 billion.

New equipment and technology, and improved procedures, are helping hoteliers combat pesky critters.

Customer service is dying a slow and painful death. In some cases, it stems from having lost sight of taking care of our customers in the wake of operating our day-to-day business (now there’s some irony for you).

Club Car’s Carryall 700 Housekeeping Vehicle carries two people and their gear. Features include an L-shaped van box with LED lights and locking doors designed to carry a full-size vacuum cleaner, brooms, mops and other…

Using polymer cleaning technology, the Xeros SM35 35lb/16kg capacity washer reduces water consumption by up to 80 per cent, and reduces energy and detergent usage by up to 50 per cent.

Made of vitreous china, ICERA’s new Malibu II space-saving toilet, available in either a one or two-piece model, features a compact, elongated bowl and fully skirted profile.

Featuring a solid lacquer-coated hardwood base and fabric-covered, customizable top, AmpliVox Patriot Lectern is height-adjustable and features a smooth, silent electric lift mechanism.

BainUltra’s new Essencia Design freestanding tub measures 72 inches x 36 inches x 24 inches, accommodating a single bather with room enough for an immersive soak.

HOSPECO Health Gards’ HG-3000C Lever Dispenser Pack for toilet seat covers accommodates most lever-style dispensers.

TORONTO — Did you ever get that sinking feeling while travelling because you left something behind in your hotel room? You’re not alone according a new Choice Hotels Canada survey.