ORLANDO — Gaylord Palms has a very low employee turnover rate in a highly competitive convention market because it keeps employee quality of life top of mind and has unique employee benefits.

VANCOUVER — Coast Hotels had been a long-time member of Green Key Global (GKG) but the recent GKG program refresh by the Hotel Association of Canada (HAC) was a factor in the chain’s decision to put a renewed focus on…

AmEx GBT's annual Hotel Monitor report expects hotel rates to rise in most of Canada’s largest cities in 2020, including Ottawa (2 per cent), Vancouver (3 per cent), and Montreal and Toronto (4 per cent).

By Oct. 14, 2020, Canadian merchants must be EMV CHIP and PIN compliant as mandated by Visa Canada, but getting there can be complex and frustrating. National Payments offers a hands on approach to guide hoteliers…

TORONTO — Persons with disabilities have driven innovative solutions to overcoming barriers throughout the course of history. Today that innovative spirit continues through the ongoing development of mobile apps.

Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

TORONTO — Expedia brought its portable lab to Toronto to demonstrate the technology for journalists and hoteliers. The technology helps them adjust websites to accommodate users.

IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas…

There are a total of 18 soft brand hotel options in Canada offered by nine brands (Accor, Best Western, Choice, Hilton, Hyatt, Marriott, Red Roof, Radisson and Wyndham).

Recently, a Winnipeg hotel experienced a carbon monoxide leak that sent 46 guests and staff to hospital. Fortunately, there were no fatalities, but the outcome could have been much worse.